NEYA Pure — Here to help

Frequently asked questions

Clear answers to help you choose skincare and enjoy your Calmveil ritual.
In what order should I apply the skincare?

Cleanse your skin, then apply the serum, eye cream and moisturiser. Find the steps on the Calmveil Ritual page.

What does the set contain?

The set includes Calmveil Serum, Calmveil Eye Cream and Calmveil Cream. The cleanser is sold separately.

Where can I check the ingredients?

Read the product page information and the label on your skincare. For questions about an ingredient, contact us before ordering.

How do I use the cleanser?

Apply to dry skin, massage, add a little water and rinse thoroughly.

What are the delivery charges and times?

Available destinations, charges and options are shown before payment confirmation. See also our Delivery and tracking page.

How can I get help with an order?

Use our contact form and include your order number. For a damaged parcel, attach photos of the parcel and affected products.

A question?

Tell us how we can help.

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